Agent time on tier-1 issues
Your trained support agents spend 65% of their time on password resets, status updates, and basic FAQs.
DeskSathi handles tier-1 customer support calls — resolving common issues, creating tickets, and escalating complex cases — so your team focuses on what actually needs human attention.
of support calls can be resolved without a human agent
average call handle time with DeskSathi vs 12 minutes with human agents
first contact resolution rate for tier-1 issues handled by DeskSathi
Agent response time — sounds human, not robotic
Every unanswered call is revenue walking out the door — quietly, invisibly, every single day.
Your trained support agents spend 65% of their time on password resets, status updates, and basic FAQs.
Customers hold for 15+ minutes for issues that take 90 seconds to resolve. NPS tanks. Churn follows.
Different agents give different answers to the same issue. DeskSathi gives the same accurate response every time.
No technical setup. No app downloads for your customers. No change to your existing phone number.
Define your tier-1 issues and resolution steps. DeskSathi learns your playbook and follows it precisely.
Common issues resolved instantly. Tickets created automatically. Customers get resolution without waiting.
Complex cases go to your agents with full conversation transcript. No cold transfers, no repeating information.
Knows your product, common issues, and resolution steps. Resolves tier-1 cases without any human involvement.
Creates structured support tickets in your helpdesk with full context, severity, and customer details automatically.
Pulls customer account data during the call to personalise resolution — no manual lookup by agents needed.
Routes complex or high-priority issues to the right team with conversation context. No cold transfers ever.
15-minute demo. We'll show DeskSathi handling calls for your exact business — live, in Hindi.