Order status flood
70%+ of your support calls are 'where is my order?' — solvable in seconds if you had the data. You do. DeskSathi uses it.
DeskSathi handles order status queries, returns, and product questions — so your customer support team handles complex cases while routine calls resolve themselves.
of D2C support calls are order status queries that can be automated
higher repeat purchase rate when support response is under 2 minutes
average order value protected per resolved call vs abandoned customer
Agent response time — sounds human, not robotic
Every unanswered call is revenue walking out the door — quietly, invisibly, every single day.
70%+ of your support calls are 'where is my order?' — solvable in seconds if you had the data. You do. DeskSathi uses it.
Every agent explains the return policy differently. Inconsistent answers create escalations and chargebacks.
Your D2C brand runs 24/7. Your support team doesn't. DeskSathi covers the gaps without overtime costs.
No technical setup. No app downloads for your customers. No change to your existing phone number.
Link your Shopify, WooCommerce, or custom OMS. DeskSathi can look up real-time order status during calls.
Order status, return eligibility, product FAQs — DeskSathi resolves 70%+ of calls without a human.
Complex cases get routed to your support team with full conversation context. No repeating information.
Connects to your order management system to give real-time status, ETA, and tracking info during the call.
Explains your exact return and refund policy consistently. Initiates return requests and sends WhatsApp confirmation.
Knows your product catalogue, ingredients, sizing, care instructions — answers product queries accurately.
When a case needs human intervention, DeskSathi routes to your team with full context. No cold transfers.
15-minute demo. We'll show DeskSathi handling calls for your exact business — live, in Hindi.